Polara Enterprises RMA Worksheet

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Terms of Service

  1. Please include a completed Return Merchandise Authorization (RMA) worksheet in each box returned.
  2. Mark all boxes in shipment with RMA number provided.
  3. RMA is valid for 90 days from date of issue. A new RMA number will be required if items not received within 90 days.
  4. Items returned without a valid RMA number will be returned to sender.
  5. If item is deemed to not be covered under warranty and requires repair, a valid purchase order (PO) is required. If a PO is not received within four weeks, item may be returned as received.
  6. If item is tested with no fault found, and no troubleshooting has been done by Polara technical support via a ticket #, a $75 testing fee will be applied to return the item.
  7. Please return to the address below:
    Polara Enterprises LLC
    1497 Co Rd 2178
    Greenville, TX
    75402
    903-366-0300

RMA Information

These numbers are assigned by our team after we review your request.
YYYY dash MM dash DD
Assigned by our team.
If our support team gave you a ticket number, enter it here.
Drop files here or
Accepted file types: jpg, gif, png, pdf, webp, Max. file size: 50 MB, Max. files: 5.

    Bill-To / Distributor Information

    Bill To:(Required)
    We'll send your RMA confirmation and any follow-up messages to this address.

    Ship-To Address

    Shipping address
    Same as bill to
    Ship To:

    Items Being Returned

    Add one row per item. Please be as specific as possible with the reason for return.
    Items(Required)
    Part Number
    Serial Number
    Reason for Return / Description of Issue
     
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    Any additional context that will help our team diagnose the issue.
    Technical Support Phone - 480-968-6407
    Email - techsupport@synapse-its.com
    Technical Support Hours - 7 AM - 4 PM CT